Return Policy

RETURN POLICY
 
Last updated February 24, 2022
 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition.
 
To return an item, please email customer service at planetonlineorders@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
PlanetSeafood
Attn: Returns
RMA #
284/296 Centre Rd  
Bentleigh, Victoria 3204  
Australia  
 
Return shipping charges will be paid or reimbursed by PlanetSeafood. 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
           
     ●     If order has not been dispatched yet, you may cancel order and get a refund. If delivery has been made please contact us. 
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
+61 03 9563 9211 
planetonlineorders@gmail.com